What messages could the patient see when refilling!

The following describes the various messages that the patient can receive when refilling via the app. Only applies if Rx Mobility is integrated with PK Software.

When the patient presses the refill button in the app, it causes Rx Mobility to initiate a refill by sending a request to PK Compounder Rx. The request includes a message to PK with the Rx number and the patient's date of birth.

The PK software checks first to ensure the date of birth submitted matches that on file for the Rx number. If there is a match, PK will continue to check additional information related to the refill script. There are 3 scenarios with different message outcomes.

Scenario 1: Date of Birth Matches; Rx Number is Correct and the Prescription is Valid

In this scenario, PK checks that the script (i) has an expiry date, (ii) has not expired, (iii) has refills remaining and (iv) is not being refilled early. If all 4 conditions are true, no warning is issued to the app by PK, PK populates the To Do list with the refill and the patient receives a message confirming the script is in process.

Additional patient and prescription information will be populated into the app based on the Rx number submitted.

Scenario 2: Date of Birth does not Match or Rx Number is Incorrect

If the date of birth does not match or the script number is invalid, then a Hard Warning is flagged to the app; the script will not be accepted by PK and no patient data is transmitted from PK software to the app.

A Hard warning, means no record is logged in the PK To Do List and the app does not send a script.

The patient will receive one of the following three messages outlined in the table below:
Refill reminder

Scenario 3: Date of Birth Matches; Rx Number is Correct but the Refill needs to be checked

In this scenario, PK checks that the script

  1. has an expiry date
  2. has not expired
  3. has refills remaining and
  4. is not being refilled early.

If 1 of these conditions is not met, PK creates a To Do list entry with the refill and issues warning (soft warning) to the app that 1 of the above 4 conditions have not been met.

Adding the refill to the To Do list, alerts the pharmacy that the patient is requesting a refill and allows you to contact the doctor accordingly. Note, Soft error messages are appended in PK, so it is possible to receive an error message with multiple soft errors.

Additional patient and prescription information will be populated into the app based on the Rx number submitted.

In turn, the app alerts the patient with 1 of the following 4 messages.

Refill reminder

Script Dispensed

Finally once a prescription is scanned at a finish station or validated, PK software will send a message to the app. Note: PK must be configured to do this. Please verify with PK support.

Any additional patient and prescription information will be populated into the app.

The app notifies the patient with a push message that the item has been dispensed.

The refill reminder has a new compounding specific feature. When setting up Rx Mobility, you get to define your lab's lead-time. This is the number of days the pharmacy needs to prepare and deliver an order. For example, if the lab takes 48 hours to prepare and dispense the compound plus you normally ship with UPS 2 day service, then you can set the lead-time at 4 days.

For more details, please click here.

Please note that the above information is subject to change as new features get added.

Related Blog Posts

How the refill reminder works and how to compensate for your lab's lead-time.

How PK and Rx Mobility work together.


Introducing our new service... Interested in finding our more about how to market your business online to gain an unfair advantage over your competitors and get new customers. Click here to find out more.

Digital Compounder

Want to find out more?

Contact Us about Rx Mobility